Refund and Returns Policy

Last Updated: September 2026

At SolarLight, we want our customers to be satisfied with our products and services. This Refund and Returns Policy explains when a product can be returned or a refund can be requested.

1. Product Returns

Customers can request a return if the product is:

• Damaged when received
• Defective or not working properly
• Different from the product ordered
• Missing important parts or accessories

Please contact us as soon as possible after receiving your order. We may ask for photos or videos of the product and its packaging to check the issue.

2. Return Time

Return requests should normally be made within 7 days of receiving the product.

Products must be returned in their original condition, with the original packaging, accessories, manuals and other included items where applicable.

Some products may have different return conditions because of their type, warranty, size or installation requirements.

3. Products That Cannot Be Returned

A return may not be accepted if:

• The product was damaged because of incorrect use or installation.
• The product was modified, repaired or opened without authorization.
• The product has physical damage caused by the customer.
• The product is returned without important parts or accessories.
• The issue is caused by normal wear and tear.
• The product was specially ordered or customized for the customer.

4. Solar Panels, Batteries and Inverters

Solar panels, batteries, inverters and other solar equipment may have specific manufacturer warranty terms.

If a product develops a technical fault, SolarLight may inspect or test the product before approving a replacement, repair or warranty claim.

Warranty coverage depends on the manufacturer’s warranty and the specific product purchased.

5. Installation and Other Services

Installation, maintenance, inspection and other services are different from physical products.

Service payments are generally non-refundable once the agreed service has been completed.

If there is a problem with an installation or service provided by SolarLight, please contact us. We will review the issue and, where applicable, arrange a correction or service visit.

6. Refunds

If your refund is approved, the refund amount will depend on the product, reason for return and applicable terms.

Refunds may be processed through the original payment method or another agreed payment method.

The time required to receive a refund may vary depending on the payment method or bank.

7. Return Shipping

If the product was damaged, defective, incorrect or there was an error from SolarLight, we may arrange or cover the reasonable return shipping cost.

If the return is due to a customer preference or another reason not caused by SolarLight, the customer may be responsible for return and delivery charges.

8. How to Request a Return or Refund

To request a return, replacement or refund, please contact us with:

• Order or invoice number
• Customer name
• Product name
• Reason for the request
• Photos or videos of the product, if required

Our team will review your request and guide you through the next steps.

9. Inspection

All returned products may be inspected before a refund or replacement is approved.

If the product does not meet the return conditions, we may reject the return or offer another solution depending on the situation.

10. Policy Changes

SolarLight may update this Refund and Returns Policy from time to time. Any changes will be published on this page with the updated date.

Contact Us

If you have questions about returns, refunds, warranties or our solar services, please contact SolarLight.

Call: 0309 4772110
Email: info@solarlight.pk

Website: solarlight.pk
Service Areas: Multiple cities across Pakistan

We are happy to help you with your solar product or service.